UPDATE: Marhaba’s Meet & Greet service at Dubai International Airport has just transformed the travel experience for passengers arriving in the bustling city. During the 2025 Dubai Airshow, a traveler shared an impressive firsthand account of how the service expedited their arrival, highlighting its growing importance for international travelers.
The Marhaba service, which caters to arriving, departing, and transiting passengers, offers various tiers of assistance. The traveler opted for the Silver Package using 7,050 Emirates Skywards Miles, a strategic choice given the impending expiration of those miles. The package, valued at €43.26 ($49.83), allows travelers to skip the queue at immigration and receive dedicated support throughout the airport process.
Upon landing, the traveler was met by a Marhaba representative holding a nameboard, providing an immediate sense of relief and welcome. The efficiency of the service was underscored as they were escorted directly to the front of the immigration line, significantly reducing their wait time. The representative also arranged for a porter to assist with luggage, ensuring a seamless transition from plane to taxi.
In total, the traveler noted that it took about an hour from landing to leaving the airport, primarily due to the size of the terminal rather than any delays from the Marhaba service itself. The experience was further enhanced by personal interactions with staff, including help with booking a taxi through Bolt, making the entire process feel exceptionally supportive.
During the airshow, dnata CEO Steve Allen emphasized the global expansion of the Marhaba service, stating, “If you feel nervous about flying, having somebody meet you off the aircraft is just so reassuring.” This sentiment resonates deeply with travelers seeking comfort and personalized assistance in busy airports.
The convenience and reassurance provided by Marhaba make it a highly recommended service for those navigating the complexities of international travel, especially at busy hubs like Dubai. The traveler concluded that they would use the service again, particularly for departures where time can be more critical.
As air travel continues to rebound, services like Marhaba are crucial in enhancing passenger experiences, making them a hot topic for those planning trips to Dubai. Travelers are encouraged to consider booking the Marhaba service for their next journey to streamline their arrivals and departures.
Stay tuned for more updates on travel services and innovations as they develop in the rapidly changing landscape of global travel.
