A group of approximately 400 TikTok content moderators in the UK has filed a legal claim against the company, alleging unfair dismissal related to union-busting activities. The moderators were terminated just one week before a scheduled vote aimed at establishing a collective bargaining unit, raising significant concerns about their working conditions and representation.
According to a report by The Guardian, the moderators were dismissed shortly before Christmas 2023. Their primary grievance was the need for improved protections against the emotional toll of processing disturbing content rapidly. The moderators contend that TikTok violated UK trade union laws, alleging that the timing of their firings was intended to undermine their efforts to unionize.
John Chadfield, the National Officer for Tech Workers at the Communication Workers Union (CWU), emphasized the risks faced by content moderators, stating, “Content moderators have the most dangerous job on the internet.” He noted that these workers are frequently exposed to graphic material, including child sexual abuse content, executions, and drug use. Their role is crucial in ensuring that such material does not reach TikTok’s 30 million monthly users.
Chadfield further pointed out the high-pressure environment in which these moderators operate, often with inadequate pay and resources. He explained that they were seeking greater involvement in their workflows and more influence over the safety measures that protect both users and themselves from the traumatic effects of their work.
In response to the allegations, TikTok has firmly denied any claims of union-busting, labeling the accusations as “baseless.” The company stated that the layoffs were part of a broader restructuring plan and not an attempt to stifle unionization efforts. TikTok claims that its adoption of artificial intelligence for content moderation has resulted in a significant reduction in the need for human moderators, with 91 percent of inappropriate content now being removed automatically.
The restructuring plan was initially announced in August 2023, coinciding with the organization efforts of moderators in TikTok’s London offices. Chadfield criticized the timing of the layoffs, suggesting it indicates a prioritization of corporate interests over the welfare of workers. He stated, “That TikTok management have announced these cuts just as the company’s workers are about to vote on having their union recognized stinks of union-busting and putting corporate greed over the safety of workers and the public.”
As this legal case proceeds, it underscores the growing tensions between workers advocating for their rights and large technology companies that are increasingly turning to automation. The outcome may have implications not only for TikTok’s workforce but also for broader discussions regarding labor rights in the tech industry.
