UPDATE: Eurostar has just announced significant disruptions affecting its services as passengers are advised to avoid travel amid major cancellations and delays. This urgent situation arises from an overhead power supply failure and a blocked LeShuttle train, causing chaos for thousands hoping to travel for the New Year.
As of Tuesday evening, only limited Eurostar services have resumed, with the operator confirming that “only one line is available to run trains.” Passengers are facing prolonged delays, with longer journey times than usual. Eurostar is urging travelers to rebook for another day, offering free exchanges, and has instructed those with canceled trains not to come to the stations.
A spokesperson for Eurostar stated, “We apologize for the disruption today and will continue to keep customers updated.” The company is working diligently to restore normalcy, but the situation remains fluid as overhead power issues persist.
The Channel Tunnel, which accommodates both Eurostar and LeShuttle traffic, has seen severe impacts. Earlier today, Getlink reported an incident related to the power supply, which prompted a temporary suspension of services in both directions. “A technical intervention is required, which is currently underway,” the statement read.
Passengers are reporting harrowing experiences. Tim Brown, stuck on a LeShuttle train at the Calais terminal for over three hours, expressed frustration over the lack of assistance. “No access to food or water,” he lamented, highlighting the dire situation for those stranded.
Another traveler, John Paul from Peterborough, shared his disappointment after his surprise trip to Paris was derailed. After spending five hours on a train only to return to London, he said, “We’ll have to put romance on hold for a while.” His partner, Lucy, had planned a river cruise and a visit to the Eiffel Tower for their New Year’s celebration, which now hangs in the balance.
The Department for Transport has acknowledged the ongoing issues, stating, “Eurotunnel is working with operators to resume some services while repairs to overhead electrical cables are ongoing, however, significant disruption is likely for the remainder of the day.” Passengers are encouraged to check with their operators for the latest updates.
Traffic has also been affected on the roads leading to the Folkestone terminal, with cars lined up in anticipation, further complicating the travel landscape. Eurostar and LeShuttle are prioritizing customer communication and support as they navigate these challenges.
As the situation unfolds, travelers are advised to stay informed and consider alternative travel arrangements. Further updates from Eurostar and related authorities are expected throughout the evening.
