UPDATE: A self-employed dad, Sam Marshall, is facing a devastating crisis after enduring a year-long wait for his new home in Stoke Gifford, Bristol. Initially promised a completion date of January 17, 2025, Marshall has been left in limbo, juggling work and parenting while living in temporary accommodations with his young daughter.
The dream of homeownership turned into a nightmare for the 35-year-old painter when he was informed the property, part of the Highbrook View Phase Two estate built by Crest Nicholson for Sovereign Housing, would be ready in November 2024. However, repeated delays and broken promises have forced him to remain in a small room with his nine-year-old daughter since August.
Marshall describes this ordeal as a “year from hell,” citing emotional and financial strain. “The constant delays have been devastating,” he stated. “I have spent approximately £12,300 on rent, £1,225 on storage, and £790 on dog care during this delay.” He added that these costs could have contributed to his mortgage payments had he moved into his home as planned.
The situation has taken a significant toll on his daughter, who has been eagerly awaiting their new home. “If it was just me, it wouldn’t be so bad, but she’s been looking forward to it,” he shared. “She’s been crying, and the uncertainty is what’s impacting her the most.”
Marshall has been told various reasons for the delays, with the latest citing issues with the property’s garden. As of December 3, 2025, he still lacks a confirmed moving date, over a year since he was first promised the property.
In an official statement, a spokesperson for Sovereign Housing acknowledged the challenges faced by Marshall and emphasized the importance of ensuring all safety and compliance standards are met before moving in. “We appreciate how difficult this situation is for the customer and his family,” they stated. They also advised customers not to give notice on their existing accommodation until a moving date is confirmed.
Marshall now faces the grim prospect of relocating to Wales to live with his parents, a move that would disrupt his daughter’s education. “Trying to manage everything is just overwhelming,” he added.
As this developing story continues, residents and potential homebuyers are left questioning the reliability of housing associations and the impact of long delays on families seeking stability.
Stay tuned for updates as authorities work to resolve this urgent situation affecting Marshall and many others in similar predicaments.
