Sky customers have reported various problems with their television services, notably issues like slow channel changing and screens going completely blank. These disruptions have left many viewers frustrated during their viewing experiences. The problems appear particularly prevalent among those using the Sky Mini box, especially with Samsung televisions.
According to a Sky engineer, the connection between the Sky Mini box and the Samsung TV may be contributing to these issues. Customers have taken to social media and forums to voice their concerns, prompting discussions on potential solutions.
Simple Solution Offered by Football Commentator
In an unexpected twist, football commentator Jacqui Oatley has provided a straightforward fix that could alleviate these technical difficulties. Oatley suggests that users disable the Wi-Fi connection on their Samsung TVs. This can be done by navigating to the settings menu and turning off the Wi-Fi option.
This adjustment is recommended because the Sky Mini box communicates directly with the main Sky box, eliminating the need for a Wi-Fi connection through the television itself. Following this change, viewers are encouraged to access streaming applications via Sky rather than relying on the built-in apps of the television.
The Sun has reached out to both Sky and Samsung for comments regarding this ongoing issue, but responses have not yet been received. As more customers report similar experiences, it remains to be seen how the companies will address these concerns.
In the meantime, users experiencing issues are advised to try Oatley’s suggestion to enhance their viewing experience. By taking this simple step, many may find a quick resolution to the frustrating problems that have been affecting their televisions.
